How can your internal customers consume your automated Services?
This is an often overlooked part of any automation programme. These days it is fairly easy to implement the latest technology to automate a piece of infrastructure, there is a module out there for everything and implementing it is a case of getting it tested in a lab and deployed to production.
However, just automating your infrastructure is not good enough. To create real value in an organisation internal customers need to be able to quickly, easily and accurately consume that automation.